RECRUITMENT HUNTERS : HUNTING FOR THE RIGHT JOB

Our client has been established since 1980 and now have the reputation for the finest luxury shirts and accessories. They have enjoyed international success with stores in the UK, US, Europe and Far East

Working within a team of 16 people and being directly responsible for six of them. Oversee the Direct Sales team to ensure that all relevant targets are achieved and that Company standards are reflected at all times

Principal Responsibilities

• * Achieve agreed sales targets
• * Manage the workflow of the Direct Sales Team
• * Respond to customer feedback and act accordingly and ensure that customer service standards are maintained
• * Promote the brand through excellence and consistency of customer service
• * Adhere at all times to company policies and operating procedures

MAIN TASKS:

• * Manage the Direct Sales Advisors ensuring they are processing and fulfilling all orders promptly, accurately and professionally.
• * Ensure any customer complaints or queries are handled swiftly and professionally, and within company guidelines.
• * Review outstanding orders on a weekly basis.
• * Develop initiatives and strategies for maximising sales and reducing costs * Regular financial reporting of sales results by channel
• * Maintain the Mail Order cash book and ensure deposits are made weekly to the Mail Order bank account.
• * Manage the authorisation and issuing of gift vouchers and refund cheques.
• * Ensure that the takings and dispatches balance on a daily basis.
• * Ensure all staff are aware and take action to minimise bad debt.
• * Ensure all charge-backs are completed and returned within the time frame specified by Finance.
• * Supervise the issuing of Gift Vouchers and refund cheques.
• * Continually assess, train and develop the team.
• * Ensure Mail Order procedures are established in line with Company requirements and adhered to at all times. Review and update as necessary.
• * Undertake ad-hoc projects deemed appropriate by your Manager.

Looking for strong candidates who can negotiate, planning, organising, able to work to targets with lots of ability and drive

Ideally candidates will have management experience within the retail sector or a sales background with a proven track record, set up and run a retail store who are now looking to get into the office environment.

If you have not received a response within seven days then please assume that your application has been unsuccessful on this occasions.