RECRUITMENT HUNTERS : HUNTING FOR THE RIGHT JOB

An exciting position for an ever expanding blue chip financial company has come to life.

This company is currently based in Harrow however next month AUGUST they are re-locating to Stoke Poges.

CUSTOMER ACCOUNT MANAGER £18-£20k Basic (DOE)

Bonus of up to 22.5% (KPI's)

6 Month Maternity contract with the option of going permanent or moving departments.

DETAILS.......

Key Accountabilities:

• Sales and Performance Management
• To work with all targeted Introducer opportunities via the telephone for both existing and some new within the specified area which have a significant volume potential in order to maximise your business potential.
• To develop and implement annual plans and budgets via the telephone for the targeted Introducers in line with overall business budgets and plans in order to manage your time and resources effectively.
• This is to be reviewed and developed in conjunction with the Introducer and field sales manager in order to compliment the external sales service delivery.
• To ensure achievement of volume and profitability targets on a monthly and quarterly basis through implementation of self generated sales development programmes and initiatives.
• To ensure all plans for targeted accounts are properly communicated and reviewed within the relevant Customer Service Centre. This to be achieved through ongoing contact and the use of weekly or monthly meetings involving internally and externally based sales staff.
• To plan and implement effective KPI measures in order to understand what necessary activity is required to drive performance.
• To agree and implement weekly, monthly and quarterly call plans, for all nominated accounts in area.
• To ensure a hands on approach to the service delivery through the development of relationships with all key customers in the region.

Relationships:

• Introducers
• Head of Internal Sales
• Head of Credit
• Head of BPC
• Collections
• Customer Services
• Commercial and Risk

The purpose of these relationships are to ensure smooth and clear interdepartmental communications in order to facilitate either a transaction or initiative through to successful activation and fulfilment.

This is to ensure the customer experience is fully satisfied.

PERSON SPECIFICATION:

Experience:

(Type and length of technical and/or business experience/track record needed – specify whether essential or preferable)

Essential:

It is essential for the individual to have 18 months either internal or external customer facing sales experience.

It is also necessary to have a proven and successful ability to mange a portfolio of clients.

Preferable:

Experience of selling different asset types in either consumer or business finance. Experience of working with low value and high numbers of transactions through intermediaries.

Qualifications and Training:

Preferable:

Educated to GCSE standards in Maths and English.

Computer literate.

Job Skills and Knowledge

Your performance will be measured using the following factors:

• New business volumes
• Profitability (BOR)
• Quality of relationships with customers measured via growth of business within accounts and awareness of the level of bad debt from accounts you are responsible.
• Growth in number of supporting introducers
• Contribution to the wider development of the business
• Working as part of a team

Key Competencies:

• Personal
• Change Agent – Responds positively when confronted with need and rationale for change
• Coach – Devotes time and commitment to individual and team learning
• Communicator and Influencer – Build a strong positive image of own ability and expertise
• Creative Innovator- Encourages colleagues to try new ways of working
• Decision maker –.Takes decisions within appropriate timescales
• Organised planner – Pro-actively plans time effectively
• Performance Manager – Articulates own gaols and understand KPI’ that influence this
• Personal Leadership – Behaves pro-actively and takes responsibility when necessary
• Problem Solver –.Identifies and acts upon trends in information Technical
• Account Manager – Has key account short and long term plans with milestones – reviewed quarterly

You should be more-or-less immediate as the current person in this role goes on maternity in a couple of weeks.

If you have not heard from us then on this occassion your application has been unsuccessful.